Instacart expands PetSmart relationship

Instacart has now commenced the provision of same-day delivery service to 1,500 PetSmart stores in the United States. The two companies disclosed in a press release on Tuesday, May 2. That this strategic partnership’s extension into the US market followed its successful launch at 150 PetSmart stores in Canada. PetSmart’s Senior Vice President of Digital, Cherise Ordlock, stated that by expanding their partnership with Instacart, they are augmenting their shopping experience while offering more convenience and accessibility to cater to pet owners who need to quickly purchase products and solutions for their beloved pets of all species.

According to PYMNTS research, approximately 33% of consumers deemed it very or extremely significant for a merchant to provide a mobile app for making purchases for delivery or pickup when selecting merchants. Furthermore, the “2023 Global Digital Shopping Index: U.S. Edition,” a PYMNTS and Cybersource collaboration, revealed that 2% of consumers believe that feature to be the most important shopping aspect. The report also discovered that 69% of eCommerce shoppers obtained their latest purchase by delivery. While 18% opted for curbside pickup, and 14% relied on in-store pickup.

Customers can visit the PetSmart store on the Instacart website or app, select a delivery time slot. And get their order pick and delivered to their doorstep by an Instacart shopper via this partnership. Even more noteworthy, the partnership includes Instacart’s Big & Bulky fulfillment solution. Which enables large items such as dog crates, cat towers, and aquariums to be deliver to the customer’s location. Instacart’s Chief Business Officer, Chris Rogers, stated that from pet food and toys to grooming supplies. They are delight to collaborate with PetSmart to offer a seamless shopping experience for pet owners across America. Thereby making their lives more comfortable and their pets happier, all in just a few clicks.

As PYMNTS reported in March, pet owners are willing to go to great lengths to ensure that their furry companions receive the best possible care and attention. The pet care industry is anticipated to be valued at $230 billion by 2030. And companies are actively investing in pet essentials while competing for market share.